English
Shipping & Returns
Accepted Forms of Payment We accept visa, master card, American express, and paypal via our website.
For any products listed as out of stock they are currently on back order and this means we are awaiting for the product to arrive back in. Product restock levels are always changing and arrivals on back orders will depend on the manufacture where we get the products from. For our own line of products back orders will be filled within days of them being placed.
Back orders- If you placed an order via our website and it showed as “in stock” yet you received your order and there was a product on back order then this means we ran out of stock by the time your order was up for fulfillment. Back orders are automatically placed and we will ship the item to you at our own expense when the product comes back into stock.
Shipping Times-All orders can take up to 10 days BEFORE THEY SHIP. Many items we make are made by hand per order and take extra time, especially if we are busy. If you dropship with us, please inform your customers of this turn around time. This time frame does NOT include actual shipping times, so 10 days PLUS shipping times which vary but is typically 3-5 days. Most orders are delivered within 10-14 days. This is VERY IMPORTANT to understand. We are still a small wholesaler and do not do bulk so please understand our turn around times cannot be like other major outlets.
Catalogs-We are no longer offering catalogs at this time.
Refunds-For refunds we request that you contact us via email at orders@wiccansupplier.com and let us know the reason for the refund. If you are unhappy with an item we can offer a refund but we require the item to be sent back to us first before the refund will be granted. Shipping will be required to be payed by the customer for any returns. Once we receive the returned items we will refund you via your original payment method. For back orders you no longer want, please contact us and let us know you no longer wish to wait for back order items and we will refund you for those items.
International Orders-We do accept international orders and we ship all over the world. International policies are the same as described above within the US however, we do NOT pay for duty fees as this is the responsibility of you the customer to pay for them if you wish to have your product released by customs. Returns and exchanges are also the same as the US and yes Canada is considered international.
For any products listed as out of stock they are currently on back order and this means we are awaiting for the product to arrive back in. Product restock levels are always changing and arrivals on back orders will depend on the manufacture where we get the products from. For our own line of products back orders will be filled within days of them being placed.
Back orders- If you placed an order via our website and it showed as “in stock” yet you received your order and there was a product on back order then this means we ran out of stock by the time your order was up for fulfillment. Back orders are automatically placed and we will ship the item to you at our own expense when the product comes back into stock.
Shipping Times-All orders can take up to 10 days BEFORE THEY SHIP. Many items we make are made by hand per order and take extra time, especially if we are busy. If you dropship with us, please inform your customers of this turn around time. This time frame does NOT include actual shipping times, so 10 days PLUS shipping times which vary but is typically 3-5 days. Most orders are delivered within 10-14 days. This is VERY IMPORTANT to understand. We are still a small wholesaler and do not do bulk so please understand our turn around times cannot be like other major outlets.
Catalogs-We are no longer offering catalogs at this time.
Refunds-For refunds we request that you contact us via email at orders@wiccansupplier.com and let us know the reason for the refund. If you are unhappy with an item we can offer a refund but we require the item to be sent back to us first before the refund will be granted. Shipping will be required to be payed by the customer for any returns. Once we receive the returned items we will refund you via your original payment method. For back orders you no longer want, please contact us and let us know you no longer wish to wait for back order items and we will refund you for those items.
International Orders-We do accept international orders and we ship all over the world. International policies are the same as described above within the US however, we do NOT pay for duty fees as this is the responsibility of you the customer to pay for them if you wish to have your product released by customs. Returns and exchanges are also the same as the US and yes Canada is considered international.